Please contact us at support@saviorheat.com. Our customer service team member would help you with this issue. However, if the order is shipped, we may not be able to withdraw the shipment. You could reject the package upon delivery.

An account is not required to place an order. You can checkout as a Guest, but setting up an account expedites the checkout process for future orders.

We can refund the eligible discount amount of the orders that are placed within the valid period of the discount. You can reach out to our Customer Service team at support@saviorheat.com to get a discount amount refund.

I am afraid your purchase was automatically canceled due to fraud prevention. Please make sure your billing address is consistent with the shipping address. If it fails again with your credit cards, please try to pay via your PayPal.

No, EIGDAYHEATING does not have physical stores, but would welcome the chance to cooperate with local stores to provide EIGDAYHEATING heated apparel offline. If you are interested to carry SAVIORHEAT products in your stores. You can use the support@saviorheat.com Contact us and we will seriously consider cooperation.

Yes, we offer a 7-day price match on your purchase. If the price goes down over the 7 days after your purchase, we will refund the price difference for you. Please contact us at support@saviorheat.com with your order number and your claim for a price match.

Please click on “Unsubscribe” at the bottom of the EIGDAYHEATING newsletter email you received.

EIGDAYHEATING is committed to providing well-made, affordable thermal clothing that makes it easy for everyone to stay warm. We have searched the globe for manufacturers and ultimately used top Chinese manufacturers to produce products that meet EIGDAYHEATING standards. If you know of an American manufacturer with superior performance, we'd love to check it out.

EIGDAYHEATING is committed to providing well-made, affordable thermal clothing that makes it easy for everyone to stay warm. We have searched the globe for manufacturers and ultimately used top Chinese manufacturers to produce products that meet EIGDAYHEATING standards.
If you know of an American manufacturer with superior performance, we'd love to check it out.

Check your local ordinances and follow their guidelines, which you can usually send to a recycling center.

To maintain the safety and life span of the battery we suggest you only use the original Eigdayheating charger for your battery. If you need a replacement charger, you can find one here. Battery defects caused by unauthorized chargers will not be covered by warranty.

Yes. The battery drains when it is not in use.

A pair of fully-charged Gloves/Mittens batteries will last 2.5 hrs on high heating settings, 4 hours on medium, and 5 hours on low.
Please be noted that the working hours vary with style. Please refer to the exact runtime of each product given on the product page.

Here are some tips for storing battery: 1. The battery should not be stored over a longer period of time or uncharged. A recharge is necessary every 3-6 months, at the latest.
2. Store the battery at a place with a low temperature above 0°C, while 5°C to 10°C is optimal. Charge the battery fully before storing.
3. Because of self-discharge, please disconnect and remove the battery from the zipper pocket.

All EIGDAYHEATING batteries use lithium-ion technology to provide a safe power experience. Our battery has been certified by the UL & CE to guarantee safe performance for daily use.

The battery has a capacity of 2200mAh. A fully-charged battery will last 4 hours on high, 5 hours on medium, or 6 hrs on low (The working hours vary with different costumes. Please refer to the exact runtime given on the product page).

If you are in another country/region, we can ship fast to the USA, Canada, UK, Europe, Australia, and New Zealand.
We will ship from our warehouse in mainland China, delivery times may vary from country to country/region depending on distance.
Customers from other regions can contact our customer service at support@saviorheat.com to confirm that we can ship to your country/region.

If you have not yet received a tracking number for your order, please send the address/size to support@saviorheat.com and our customer service team will assist you with the change.
Unfortunately, if your order has already been shipped, we will not be able to change the address/size for you.

Tracking information may take a couple of days to update on the website. If multiple days have passed, please contact the appropriate carrier to file a case directly.
If you need any assistance, contact us at support@saviorheat.com

Sure you can. We will gladly exchange all unwashed and unworn heated apparel in its original condition and package within 30 days of delivery. Please contact us: support@saviorheat.com

Overnight delivery service is not available so far. The fastest shipping we have would take 5-7 days to deliver the package.

Once the order is placed, we will arrange for the shipment to be sent out in 1-2 business days.

We cannot guarantee you'll receive your order in 5 days.
Express shipping is 5-7 business days and is the fastest shipping method we offer.

The refund will be credited back to the original payment method used for the purchase.

For all U.S. orders, we cover customs and import duties on orders up to $2,500.
Please contact us prior to placing an order exceeding $2,500. Orders placed from outside the United States may be subject to customs and import duties.

Generally, shipping time takes about 3-7 business days. For orders outside the US, it typically takes 5-10 business days.
If you don’t receive your shipment after 10 days, please reach out to our customer service department at support@saviorheat.com.

Sales tax within the US is NOT included in our prices. You may be charged with sales tax according to your local tax rate. If you have a tax exemption certificate, please provide it to us and we will exempt the sales tax from your order.
For customers outside the US, we cover all customs and import duties on orders valued up to $2,500. If the value of your order is more than $2,500, you will be responsible for any payable customs and import duties.
For orders of less than $2,500, should you be asked to pay any customs and import duties, please keep proof of payment and contact our Customer Care team at support@saviorheat.com. We will arrange a refund of these charges where possible.
Orders to the US over $800 may be subject to customs clearance which can cause a shipping delay.

Sorry to hear that. Yes, you can get a refund. First, return your unwashed and unworn heated apparel in its original condition within 30 days of delivery. Customers are responsible for the return shipping cost. After we receive and inspect the item, a full refund will be credited to your payment method.

After your order ships, you will receive the tracking information via email.
You can also check the status of your shipment with your order number or tracking number here.

​If you order more than 1 item in one order, it is possible that they are separated into different parcels. Please be patient, and you should receive all the items within 5-7 business days.
If not, please contact us at support@saviorheat.com.

We have multiple fulfillment centers in the US and other countries.
The shipment of the order will be allocated based on the stock level, the shipping method, and the shipping locations to choose an optimal shipping route.

As we aim to provide exceptional service, some factors like shipping and handling are outside of our control, and unfortunately, issues like this may occur.
Please send a photo of the broken/damaged item(s) you received to support@saviorheat.com. We will do our best to resolve your issue as soon as possible.